Frequently Asked Questions
How do I become a customer?
Simply call 248.560.2345 for assistance or email us at firstname.lastname@example.org.
What size does my order have to be?
We are a stocking distributor with a broad line mix of frozen, refrigerated & dry food items that can be mixed to facilitate any size order and meet and order minimums.
How do I get a sample?
Simply call your sales representative and they'll expedite courtesy samples to you free of charge! Or place a sample request from our website!
What do I do if I need my product hand unloaded?
Please notify your sales representative upon placing your order so arrangements can be made to deliver your order within the parameters you define.
What are Opportunity Buys®?
National Food Group’s Opportunity Buys program enables customers to buy high-quality, name-brand products at a greatly reduced price. You can stretch your food service budget by acquiring items at wholesale cost that you won’t find through standard distribution channels. These exceptional values come to you through our strong, ongoing relationships with major manufacturers. We also offer Ongoing Opportunity Buys® which are the same high-quality, low-cost items but can be ordered on a recurring basis.
What is the Always Available Program About?
Have what you need, when you need it, and at a price that’s affordable. National Food Group leverages our purchasing power and expertise with numerous national manufacturers so you can have access to a wide array of relevant, high quality Always Available items you can always count on.
What is commodity processing?
We help schools add value to raw, hard-to-use, donated food. We help convert diverted commodities into single-service items. As a USDA nationally approved processor, we help make the commodity diversion process simple so schools are able to feed their students with the best food at the best value. We work closely with K-12 schools to help them navigate the Commodity Processing process, set up appropriate contracts and fulfill them by manufacturing and delivering single-serving products to be used in food service programs. We value our role in contributing to better quality and more wholesome menu options for the nation’s children while helping school districts realize substantial savings.
Do your items meet NSLP child nutrition guidelines?
We understand that the NSLP recommendations are always changing. We source K-12 items with these specific nutritional targets in mind. All K-12 focused products will have nutritional data available and will list a suggested meal pattern contribution.
I'm a manufacturer and I want to do business with National Food Group, who do I speak with?
To discuss partnering with National Food Group contact Lupita Distaso at 248.560.2393 and he'd be more than happy to answer your questions! We always look forward to building more relationships!
How can I get assistance if I need it?
Your first point of contact is your sales representative. Our company promises a single point of contact to assure the highest level of service! However, if for some reason you are unable to locate your primary contact,please call our toll free number at 800.886.6866 and dial *2345 (Direct: 248.560.2345) to speak with a team member.
What if I am looking for a product, but I do not think you carry it?
Please call! We welcome your feedback and are constantly stocking new products at the request of our customers. Our procurement department is consistently sourcing, sampling and stocking new products and your input is invaluable to us staying relevant to your needs.
My item is out of stock, what do I do now?
Your sales representative will assist you in creating a back order OR directing you to the new replacement product now in stock.
Are volume discounts available?
ABSOLUTELY! We offer the best prices and price options around. Just contact us for more information.
How do I get more product information?
Complete label and nutrition facts are always available when you need them. Please contact your Account Manager for more information.
How do I get a copy of my invoice? Or a copy of my
For the best customer service, we offer a single point of contact who will expedite all your requests. Please contact your sales representative directly - and if by chance they are unavailable - you may contact our Accounting department at 248.560.2330 or Click here to email them.
I have an issue regarding a recent delivery - what can I do to resolve this?
First of all, please accept our apologies! Please contact your sales representative to communicate any feedback so we can correct the problem immediately and provide excellent service for all future shipments. It is our mission to find creative solutions and we stand by our 100% satisfaction guarantee.
Can I prepay for my order?
Do you take credit cards?
Who owns National Food Group?
We are a second generation family-owned business.