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Frequently Asked Questions


How do I become a customer?

Simply call 734.446.1145 for assistance or email us at info@nationalfoodgroup.com.


What size does my order have to be?

We are a stocking distributor with a broad line mix of frozen, refrigerated & dry food items that can be mixed to facilitate any size order.


Can I mix and match items to meet a minimum order?

Yes!


How do I get a sample?

Simply call your sales representative and they'll expedite courtesy samples to you free of charge! Or place a sample request from our website!


What do I do if I need my product hand unloaded?

Please notify your sales representative upon placing your order so arrangements can be made to deliver your order within the parameters you define.


What are Opportunity Buys®?

Our Opportunity Buys® program enables customers to buy high-quality, name-brand products at a greatly reduced price. Talk to an Account Manager today to see how you can save money while increasing your menu variety!


What is commodity processing?

We help schools add value to raw, hard-to-use, donated food. We help convert diverted commodities into single-service items.


Do your items meet NSLP child nutrition guidelines?

We understand that the NSLP recommendations are always changing. We source K-12 items with these specific nutritional targets in mind. All K-12 focused products will have nutritional data available and will list a suggested meal pattern contribution.


I'm a manufacturer and I want to do business with National Food Group, who do I speak with?

Please contact our VP of Procurement, Justin Sarrach at 734.446.1113 and he'd be more than happy to answer your questions! We always look forward to building more relationships!


How can I get assistance if I need it?

Your first point of contact is your sales representative. Our company promises a single point of contact to assure the highest level of service! However, if for some reason you are unable to locate your primary contact - please call our toll free number at 1-(800) 886-6866 and dial *1145 (Direct: 734.446.1145) to speak with a team member.


What if I am looking for a product, but I do not think you carry it?

Please call! We welcome your feedback and are constantly stocking new products at the request of our customers! Our procurement department is consistently sourcing, sampling and stocking new products and your input is invaluable to us staying relevant to your needs!


My item is out of stock, what do I do now?

Your sales representative will assist you in creating a back order OR directing you to the new replacement product now in stock!


Are volume discounts available?

ABSOLUTELY! We offer the best prices and price options around. Just contact us for more information.


How do I get more product information?

Complete label and nutrition facts are always available when you need them. Please contact your Account Manager for more information.


How do I get a copy of my invoice? Or a copy of my order?

For the best customer service, we offer a single point of contact who will expedite all your requests! Please contact your sales representative directly - and if by chance they are unavailable - you may contact our Accounting department at 734.446.1130 or email them.


I have an issue regarding a recent delivery, what can I do to resolve this?

First of all, please accept our apologies! Please contact your sales representative to communicate any feedback so we can correct the problem immediately and provide excellent service for all future shipments! It is our mission to find creative solutions and we stand by our 100% satisfaction guarantee!


Can I pre pay for my order?

Yes.


Do you take credit card?

Yes.


Who owns National Food Group?

We are a 2nd generation family-owned business.

 

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